The Sharks Ice Family of Rinks is happy to announce our new customer interface program!
Starting August 1, 2021, we will be moving away from MaxGalaxy and will begin using Dash. Dash’s mobile, tablet, and desktop interface will enhance customer’s experience and make it easier when booking Public Session, Freestyle, Gretzky Hour and many other programs.
DASH Platform FAQ's
Will I need to create a new account?
Yes. If your current Maxgalaxy account does not have a remaining Account Credit balance, Gretzky Hour Passes, or Public Session Passes you will need to create a new account in Dash beginning August 1st. Create a new account.
What if I have Account Credits and/or Punch Passes on my account? Do I need to create an account in Dash? When will I be able to access my account?
No, your Maxgalaxy Account is being transferred into the new DASH system. You will be able to access your account beginning August 3rd When you sign in for the first time, using the same email on file for Maxgalaxy, you will choose “FORGOT PASSWORD” and follow the prompts to create a password for your new Dash account.
If my account is being transferred over, how will I be able to pre-register for programs from August 1st-3rd?
If your account is being transferred from MaxGalaxy on the 3rd, but you are looking to register for a program before you are still welcome to make a new account in Dash. Please note that there will be a slight additional step to merge accounts to ensure that you are properly set up within the system. For any questions, please feel free to reach out to us!
What will happen to my membership for Public Session/Gretzky Hour?
We will be transferring memberships purchased on MaxGalaxy to our new platform Dash.
What if I think I have an Account Credit but do not see the credit in Dash when I register?
Reach out to our excellent customer service staff who will investigate and respond accordingly. The Dash Platform will have a "contact us" section where you can check on the status of your account. Reminder: Account Credits and Passes will be available beginning August 3rd.
Where do I go to create my new account?
On August 1st, head to SharksIce.com and select your rink. From there, the 'online registration' tab will direct you right to the new Dash platform.
Do I need to create an account at each location I plan to skate?
No. The new Dash platform allows for one registration and login for all of our facilities.
Per-Session program registration
Freestyle, public session, Gretzky Hour and drop-in
Why can I only register for the first week of programming in MaxGalaxy?
Since we will be transitioning from MaxGalaxy to Dash, we are selling the first week of August through our old MaxGalaxy registration. Beginning August 1st at 12:00pm, you will be able to purchase the rest of the month through Dash.
When can I sign up for the rest of my sessions?
Starting Sunday, August 1st at 12:00pm, you will be able to sign up for the rest of your sessions for the month.